Shipping policy

Last updated: September 2026

Wondila creates each personalized keepsake to order. Because every piece is individually produced and finished, please allow time for both production and delivery.


1. Made-to-Order Production

Every Wondila keepsake is made to order based on your approved design and selected product options.

After the applicable cancellation period, your order will enter our production process. Please make sure your shipping information is accurate and complete when placing your order.

2. Production Time

Please allow approximately 15 business days for production.

Production time begins when your order enters our production process. Because each keepsake is custom-made, production may occasionally require additional time during periods of high demand, holidays, or unusual production circumstances.

3. Shipping Time

After your keepsake has been completed and passed our quality check, it will be prepared for shipment.

Estimated shipping time is 7–14 business days from the date your order is shipped.

Actual delivery time may vary depending on the destination, carrier, customs processing, and other transportation circumstances.

4. Shipping Confirmation & Tracking

Once your order has shipped, we will send a shipping confirmation with tracking information when available.

You can use the tracking information to follow the progress of your shipment.

Please note that tracking information may take some time to become active after the package has been handed to the carrier.

5. Shipping Address

You are responsible for providing a complete and accurate shipping address when placing your order.

If you need to correct your shipping information, please contact us as soon as possible at support@wondila.com.

Once an order has entered production or been shipped, we may not be able to change the delivery address.

If a package cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping arrangements or costs may apply.

6. Delivery Delays

Delivery times may be affected by circumstances such as:

  • Carrier delays
  • Severe weather
  • Public holidays
  • Customs processing
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Other circumstances outside our reasonable control

If your package appears to be delayed, please check the tracking information first. If you need assistance, contact us at support@wondila.com.

7. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception areas, and the carrier.

If you still cannot locate your package, please contact us at support@wondila.com. We may work with the carrier to investigate the shipment and determine the appropriate next steps.

8. Damaged Packages

If your keepsake arrives damaged, please contact us within 7 days of delivery at support@wondila.com.

Please provide:

  • Your order number
  • Photos of the keepsake
  • Photos of the shipping packaging
  • A brief description of the damage
  • A video of the unboxing, if available

An unboxing video can be helpful when investigating shipping damage, but it is not required to submit a claim.

Depending on the circumstances and our assessment, we may provide a replacement or refund. Please refer to our Refund & Cancellation Policy for additional information.

9. Multiple Items in One Order

If your order contains multiple items, they may be shipped together or separately depending on production and fulfillment arrangements.

If items are shipped separately, you may receive separate shipping confirmations and tracking information.

10. Shipping Availability

We currently ship to destinations available through our checkout process.

Shipping availability may vary depending on destination, carrier availability, customs requirements, and other logistical or legal considerations.

If a destination is not available at checkout, we may not currently be able to ship to that location.

11. Customs, Duties & Import Taxes

For destinations where we offer Delivered Duty Paid (DDP) shipping, applicable customs duties and import taxes are included in the total amount shown at checkout and are paid by Wondila. You will not be asked to pay these duties or import taxes separately upon delivery.

Shipping and tax arrangements may vary by destination and carrier. If DDP shipping is not available for a particular destination, any applicable charges and shipping terms will be shown at checkout before you complete your purchase.

The total amount shown at checkout is the amount you pay to Wondila for your order.

12. Delivery Estimates

For planning purposes, our current estimated timeline is:

Production: 15 business days
Shipping: 7–14 business days

Because each Wondila keepsake is individually made and shipped internationally, actual delivery time may vary depending on the order and destination.

We recommend allowing sufficient time when ordering for birthdays, holidays, or other special occasions.

13. Contact Us

If you have questions about shipping or the status of your order, please contact us:

Wondila
Email: support@wondila.com